It happens sometimes, and it's rarely about the co-pilot itself
Your co-pilot relies on several AI and infrastructure services behind the scenes to draft plans, chart your data, and act on your roster the moment you ask. Like any tool that leans on outside services, one of those calls can occasionally fail to complete. When that happens, you might see a response that never finishes, or an action that doesn't seem to have gone through.
What to do
Start a new conversation. Thanks to the co-pilot's memory, this isn't really starting over: it can recall context from earlier conversations and search across your past chats, so picking up where you left off takes seconds rather than re-explaining an athlete's situation from scratch.
If starting fresh doesn't resolve it, or the same thing keeps happening, reach out directly rather than trying to work around it.
Email us or book a call, both one click away. We'll help you sort out what went wrong.